Access Services

We aim to make your visit as pleasurable as possible and offer a myriad of ways to help if assistance is required.

Booking Tickets

When booking please make the BASS operator aware of your access requirements so that the operator can provide you with best possible seats available. 

Overture Program

Adelaide Festival Centre’s Overture Program commenced in August 1989 as an audience development initiative. The program promotes access to those members of the community who, for social and economic reasons, are otherwise unable or unwilling to attend. To qualify for the program, participants must be members of a registered not-for-profit organisations with an objective for the achievement of social justice for a disadvantaged group within society.

Download Overture Program application

Hearing Loop

The Festival Theatre and Dunstan Playhouse have a hearing loop facility, limited to particular seats in the venues. If this is required, please mention it to your BASS operator at the time of booking.

Hearing Assistance

Audience members who require hearing assistance are now able to enjoy the show via the Beyerdynamic Hearing System. In the Festival Theatre, Her Majesty’s Theatre, Dunstan Playhouse and Space Theatre, patrons may borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. Patrons may also bring their own headphones if they desire.

Transmitter packs are available on a first come first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the Information Desk in the Drama Centre or Concierge Desk in the Festival Theatre Foyer. Patrons will be required to leave a driver's licence or some form of photo ID as a deposit until the pack is returned.   

This is made possible due to generous donations given to the Adelaide Festival Centre Foundation.

Accessible Seating

Festival Theatre: In the Stalls, Row W has removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat. 

Dunstan Playhouse: Boxes 1 and 4 plus selected seats in Stalls, Row L have removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat. 

Space Theatre: Patrons using a wheelchair and those unable to manage stairs can be seated in the Balcony or on the floor level depending on the venue configuration. 

Her Majesty's Theatre: Patrons who wish to remain in their wheelchair or transfer to a theatre seat will be positioned in the Stalls. Access to the auditorium is via Stage Door from Pitt Street. 

Please contact BASS on 131 246 to request access seating and inform the operator of your requirements. Online Access bookings are not available at this time.

Audio Description and Touch Tours

The Audio Description Service provides valuable access to, and enjoyment of live theatre for those patrons who are blind or vision impaired.

Designed to enhance the experience of blind and vision impaired patrons, the Audio Description Service provided by Access2Arts includes pre-show audio introductory notes, a touch tour prior to each Audio Described performance and cast and creative credits available in Braille and Large Print. 

Preshow audio introductory notes are available prior to the date of the performance on the presenting company’s website or by requesting an audio CD. Patrons will explore the space and may handle selected props, costumes and furniture during a guided or tactile Touch Tour prior to the live performance. 

Headsets can be collected in the venue foyer before the performance with an audio introduction normally starting 15 minutes before the start of the performance. 

State Theatre Company of South Australia offers two audio described performances during each season and the annual Adelaide Festival offers audio description of selected performances. A number of other presenters offer audio description at venues within Adelaide Festival Centre. 

Originally a joint initiative of the Royal Society for the Blind, the Adelaide Festival Centre Trust, and the State Theatre Company of South Australia, the Audio Description Service is now delivered by Access2Arts. This valuable, free service has opened up the world of live theatre for many patrons who would otherwise miss out

Patrons can book through BASS by requesting an "Audio Description Headset". Tickets can be booked on (08) 8205 2220. 

For more information on audio description and to request pre-show audio on CD, please contact Access2Arts by email audio.describer@access2arts.org.au or telephone 0498 707 563 (Voice/text).

Assistance Animal Friendly

Every theatre and event/function area of Adelaide Festival Centre is assistance animal friendly. 

Accessible Toilets

Accessible toilets are available in the foyers of the Festival Theatre and Dunstan Playhouse. Her Majesty's Theatre's accessible toilet access is via Stage Door from Pitt St.

Discounts and Concessions: Companion Card

Many presenters at Adelaide Festival Centre are Companion Card Afffiliates. Please check when making your booking.

Physical Access

  • Access ramps and bridge locations: Access ramps and birdges provide accessible, stair free access to all of our venues.
  • Festival Theatre: A lift is located either side of the Festival Theatre auditorium with access to all levels. 
  • Dunstan Playhouse: A lift is available with access to Row L, Seats 8–11 and 32–35. 
  • Space Theatre: A lift is available with access to both levels. 
  • The Bistro: Lift access is available via the Playhouse Foyer and outside via the plaza. Please request access at the Dunstan Playhouse Information Desk. 
  • Artspace Gallery: No lift access available. Please refer to the Artspace Gallery page for up to date information about access during the Adelaide Riverbank redevelopment.

Wheelchair Loan 

Please contact Stage Door on 08 8216 8724 if you need to borrow a wheelchair free of charge when you attend your performance. 

Further Information

Further information about Access facilities and to book Access services, please email or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or feedback@bass.net.au