Adelaide Festival Centre welcomes everyone. We are committed to being an inclusive and accessible venue for people of all identities and background.
- Our venues
- How to book accessible seating
- Discounts and concessions: Companion Card
- Access services in venue
- Audio assistance
- Social stories
- Theatre seat maps
- Access symbols
Our venues
Adelaide Festival Centre is comprised of four theatres across two venues:
How to book accessible seating
Online
Some shows now have the option to book accessible seating on the Ticketek website; online booking is not currently available for all shows.
By phone
Please contact 131 246 (8:30am-6pm, Monday-Friday, excluding public holidays) and advise the operator of your access requirements so that we can tell you everything you need to know and offer the best possible seating available.
In person
Ticketek Outlets are open at various times.
Via email
You can also email your booking request to: ticketrequests@adelaidefestivalcentre.com.au
Non-ticketed and free events
If you are attending a free non-ticketed event and you have access requirements, please email us or call 08 8216 8600 during business hours (9am-5pm, Monday-Friday).
Discounts and concessions: Companion Card
Many presenters at Adelaide Festival Centre are Companion Card affiliates. Please check with the operator when making your booking. Concession cards must be produced on request.
For further information about access facilities and to book access services, please email us.
Access services in venue
Audio assistance
Social stories
These visual documents have been designed to assist people who are autistic or anyone who likes to prepare in advance for their visit to our theatres.
Theatre seat maps
Our downloadable seat maps detail wheelchair access points, entry doors, stairs, and even show you how close you'll be to the stage.
Access symbols
Look for following symbols on show pages:
Wheelchair access
You may need to book specific wheelchair accessible seats depending on the venue. Please see the access notes on the show page and ensure you book accordingly.
Assistive Listening
Make sure you tell the ticketing representative you are seeing an interpreted performance so they can provide the best seating for you to see the interpreter.
Auslan
Auslan (Australian Sign Language) is used by the Deaf community in Australia. Auslan Interpretation is offered for select performances. Make sure you tell the ticketing representative you are seeing an interpreted performance so they can provide the best seating for you to see the interpreter.
Audio Description
Audio Description (AD) is a narration that provides detailed information and descriptions of the visual elements of a performance. Through a small radio receiver the patron receives a spoken description of visual elements by a trained audio describer.
Relaxed Performance
Relaxed Performances (RP) are adapted to create a more relaxed environment.
Captioning
Captioning turns audio content, such as dialogue and other sounds, into text for people who are Deaf or hard of hearing.
Open Captions
Open captioning is clearly and publicly displayed, often on screens or as part of embedded visual performance elements, for everyone to see; enabling the whole audience to read the captions.
Closed Captions
Closed captioning offers you the option to turn captions on or off, depending on your preference.
Visual Eye Symbols
The Visual Eye Symbols indicates what percentage of a performance or event is visually accessible for Deaf and hard-of-hearing people.
Visual Eye Symbol 100
No music of dialogue or all dialogue is open captioned.
Visual Eye Symbol 75
Fully open captioned providing access to spoken word but not background music or sounds.
Visual Eye Symbol 50
May have music/sounds in the background, or may be partly open captioned or scripts/descriptions are given to the audience before the event on request.